Universal Credit: Disability

Department for Work and Pensions written question – answered on 8th January 2019.

Alert me about debates like this

Photo of Baroness Thomas of Winchester Baroness Thomas of Winchester Liberal Democrat

To ask Her Majesty's Government what steps they are taking to ensure that disabled people receive sufficient support to make a claim for Universal Credit if they are unable to access the internet at home or at public internet locations.

Photo of Baroness Thomas of Winchester Baroness Thomas of Winchester Liberal Democrat

To ask Her Majesty's Government what steps they are taking to promote alternative ways for disabled people to make a claim for Universal Credit apart from an online application.

Photo of Baroness Buscombe Baroness Buscombe The Parliamentary Under-Secretary of State for Work and Pensions

Anyone who need helps making their claim online can call our Freephone helpline to find out what help and support is available. Claimants can also access the internet for free at their local Jobcentre, Council or library. If a claimant needs more intensive or specific support, face-to-face and other help is available through our current Universal Support Assisted Digital service offer, which provides bespoke help, support and skills for claimants to make and maintain their digital account online.

Universal Credit has been designed with accessibility in mind and we are committed to providing personalised support for all claimants, including vulnerable groups, so we ensure that we make reasonable adjustments to meet claimant’s individual needs to allow them to access our services and information. This means that for example, the Department can communicate with customers in a variety of different formats such as Braille, audio, large print, or by arranging for a member of staff to visit the customer in their home.

Does this answer the above question?

Yes0 people think so

No0 people think not

Would you like to ask a question like this yourself? Use our Freedom of Information site.