Universal Credit

Department for Work and Pensions written question – answered on 4th January 2019.

Alert me about debates like this

Photo of Baroness Lister of Burtersett Baroness Lister of Burtersett Labour

To ask Her Majesty's Government what assessment has been made of the accessibility of the Universal Credit processes for applicants whose first language is not English or Welsh.

Photo of Baroness Buscombe Baroness Buscombe The Parliamentary Under-Secretary of State for Work and Pensions

We have made no direct assessment of accessibility for applicants who do not have English or Welsh as their first language. However, when we need to communicate with a claimant whose first language is not English or Welsh English we use interpreters This can be a customer’s own interpreter, a local community based interpreting service, a telephone interpretation service or a contracted face to face interpretation service. In addition, where there is a need we are also able to translate correspondence into languages other than English or Welsh.

Our work coaches may also look at ways to support claimants through a range of local and national provision if a lack of language skills is likely to represent a barrier to work.

Does this answer the above question?

Yes0 people think so

No0 people think not

Would you like to ask a question like this yourself? Use our Freedom of Information site.