NHS England: Complaints

Department of Health and Social Care written question – answered on 20th December 2018.

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Photo of Rosie Cooper Rosie Cooper Labour, West Lancashire

To ask the Secretary of State for Health and Social Care, whether Janet Carr, Business Office Coordinator for NHS England North, Lancashire and South Cumbria, has the authority to decide not to respond to complaints made by hon. Members.

Photo of Stephen Hammond Stephen Hammond Minister of State (Department of Health and Social Care)

Correspondence received by NHS England is dealt with in line with standard procedure, which is to direct the correspondence to the correct organisation to respond.

Correspondence about a clinical commissioning group (CCG) commissioned service is directed to the relevant CCG to respond.

The Department would expect all National Health Service organisations to give correspondence due consideration and reply within appropriate timescales.

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