Great Western Railway offers compensation under a Traditional Passenger’s Charter and is not covered by the Delay Repay compensation scheme. Chiltern Railway also operates under a traditional Passenger’s Charter plus a limited form of Delay Repay with exclusions.
The Department for Transport has asked a number of DfT-franchised train operating companies, including Great Western Railway, for proposals to implement Delay Repay before their contract expires and will introduce Delay Repay if the proposals are affordable and represent value for money for taxpayers. It is anticipated that Great Western Railway will introduce Delay Repay in 2019.
Delay Repay from 15 minutes (DR15) will be included in the specification for all new DfT franchises in future. This will include the renewal of Chiltern Railway’s franchise.