Water Companies

Department for Environment, Food and Rural Affairs written question – answered on 19th December 2018.

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Photo of Gareth Thomas Gareth Thomas Party Chair, Co-operative Party

To ask the Secretary of State for Environment, Food and Rural Affairs, how many investigations Ofwat has undertaken into each water company in England and Wales in each of the last 10 years; and how many of those investigations resulted in a water company receiving a financial penalty.

Photo of Therese Coffey Therese Coffey The Parliamentary Under-Secretary of State for Environment, Food and Rural Affairs

Ofwat has undertaken eleven enforcement investigations since 2008, and imposed a total of £65.8 million in financial penalties, for issues including leakage and poor customer service. In some cases, Ofwat has also negotiated a total of £192 million in compensation for customers through bill reductions, and £92 million in donations to charities and community projects.

Company

Year

Financial penalty / compensation to customers or donations to charities

Thames Water

2018

  • £1 financial penalty.
  • £120 million refunded to customers.
  • £7 million donation to charities.

Thames Water

2014

  • £1 financial penalty.
  • £79 million refunded to customers.
  • £7 million donation to charities.

Southern Water

2011

  • £5 million refund to customers

Veolia Water

2008

  • £0.94 million refund to customers.
  • £2.5 million donation to charities.

Veolia Water

2008

  • £42,000 financial penalty.

Severn Trent Water

2008

  • £35.8 million financial penalty.

Severn Trent Water

2008

  • £42 million refunded to customers.
  • £5 million donation to charity.

Thames Water

2008

  • £9.7 million financial penalty.

Southern Water

2008

  • £20.3 million financial penalty.

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