Universal Credit

Department for Work and Pensions written question – answered on 14th December 2018.

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Photo of Dawn Butler Dawn Butler Shadow Secretary of State for Women and Equalities

To ask the Secretary of State for Work and Pensions, what estimate she has made of the number of universal credit claimants living in households without internet access in (a) Brent Central and (b) England.

Photo of Alok Sharma Alok Sharma The Minister of State, Department for Work and Pensions

This information requested is not readily available and could only be provided at disproportionate cost.

Our Universal Credit Claimant Survey, published on 8 June 2018, found that 98 per cent of claimants did claim online, and the majority of those said they found the claim process overall to be straightforward. This can be accessed at: https://www.gov.uk/government/publications/universal-credit-full-service-claimant-survey

For those claimants requiring help, assistance is available through Assisted Digital Support (part of our Universal Support offer). This provides help, support and skills claimants need to make and maintain their digital account online.

All jobcentres across the country have Wi-Fi and computers available for claimants to access the internet. For those that are still unable to access or use digital services, or are not able to travel, assistance to make and maintain their claim is available via the Freephone Universal Credit helpline. In exceptional circumstances, a home visit can be arranged to support a claimant in making and maintaining their claim.

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