Green Deal Scheme: Appeals

Department for Business, Energy and Industrial Strategy written question – answered on 6th December 2018.

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Photo of Alan Brown Alan Brown Shadow SNP Spokesperson (Transport), Shadow SNP Spokesperson (Energy)

To ask the Secretary of State for Business, Energy and Industrial Strategy, pursuant to the Answer of 24 October 2018 to Question 179252 on Green Deal Scheme: Appeals, how many appeals referred to the Secretary of State for Business, Energy and Industrial Strategy (a) have been resolved and (b) remain outstanding.

Photo of Alan Brown Alan Brown Shadow SNP Spokesperson (Transport), Shadow SNP Spokesperson (Energy)

To ask the Secretary of State for Business, Energy and Industrial Strategy, pursuant to the Answer of 24 October 2018 to Question 179252 on Green Deal Scheme: Appeals, how many of the 77 outstanding cases that have been referred to the Secretary of State for Business, Energy and Industrial Strategy have been with the Secretary of State for (a) one, (b) two, (c) three, (d) four, (e) five, (f) six, (g) seven, (h) eight, (i) nine, (j) 10, (k) 11 and (l) 12 months or longer without a final decision having been made.

Photo of Claire Perry Claire Perry The Minister of State, Department for Business, Energy and Industrial Strategy, Minister of State (Business, Energy and Industrial Strategy) (Energy and Clean Growth)

I refer the hon. Member to the answer I gave him on 24 October 2018 to Question 179252. The Department is continuing to work through all outstanding cases, and at the end of November a total of ninety are being reviewed.

All eligible cases referred to the Secretary of State for Business Energy and Industrial Strategy will be considered under The Green Deal Framework (Disclosure, Acknowledgment, Redress etc.) Regulations 2012 (the Regulations). The Department is committed to resolving those cases fairly and as quickly as possible. However, the complex and legal nature of the redress process prescribed by the Regulations and volume of information we receive from consumers means complaints take some time to resolve. The Department has obtained additional support to review cases in order to speed up the process and is aiming to address the backlog of appeals.

Months outstanding

Number of appeals

1

6

2

4

3

9

4

8

5

1

6

5

7

3

8

3

9

10

10

10

11

14

12

10

Longer than 12 months

7

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