The Department is committed to delivering managed migration in a way that supports all claimants as they transition onto Universal Credit. Managed migration will begin with a lengthy and robust testing period, to ensure our processes are working well before we begin to migrate at scale.
In the first year we will only managed migrate 10,000 people to ensure we are moving people as carefully and sensitively as possible. We recognise that providing high-quality and timely communications will be essential to ensure that all claimants are fully aware of their responsibilities under the managed migration process. We are working closely with a large and diverse number of stakeholders to co-design the managed migration process which includes considering how we can best communicate with and support claimants through the process, to ensure a smooth transition onto Universal Credit.
As part of this testing phase, we will be trialling a variety of communication methods and will engage with claimants’ representatives so we can be confident that the process will work for all claimants.
Information will continue to be made available about Universal Credit for all claimants at https://www.gov.uk/universal-credit.