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To ask Her Majesty's Government what action they intend to take to ensure that trains running between Horsham and Peterborough stop at their scheduled stops and avoid stations being missed without passengers being given prior notice.
Omitting scheduled station stops (‘station skipping’) is used for service recovery, the intention being to restore the service to timetable as quickly as possible following a problem. Services which miss stations en route are counted as cancellations against GTR’s performance benchmarks. The Department monitors GTR’s cancellation levels as part of the contractual performance regime. This incorporates incentives and penalties which are used to hold the operator to account.
We expect the operator to make the correct operational decisions which balances the needs of passengers who are inconvenienced by taking stops out of service against the wider advantages to passengers to get services back on schedule as soon as possible. Operators are expected to communicate this to passengers in good time where possible, and to provide affected passengers with advice on the alternative options to complete their journey.