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To ask Her Majesty's Government what steps they have taken to ensure the accountability of service providers under the new (1) Asylum Accommodation and Support Transformation, and (2) Advice, Issues Resolution and Eligibility contracts for asylum accommodation.
The Government expects the highest standards from our contractors and Providers are monitored closely to ensure they continue to meet these standards.
The forthcoming Asylum Accommodation and Support Contract(AASC) together with the Advice, Issue Reporting & Eligibility(AIRE) contracts, include clearly defined performance standards measured through a set of Key Performance Indicators (KPIs) set within a wider Performance Management Regime (PMR) that will ensure the safety and wellbeing of all Service Users.
There is a rigorous contract compliance regime in place to ensure that the required performance standards expected of all providers, as defined in the contracts, are met. Instances of non-conformance of the performance indicators may lead to a financial deduction from monthly invoices