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Asylum: Housing

Home Office written question – answered on 5th December 2018.

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Photo of Baroness Lister of Burtersett Baroness Lister of Burtersett Labour

To ask Her Majesty's Government what steps they have taken to ensure the accountability of service providers under the new (1) Asylum Accommodation and Support Transformation, and (2) Advice, Issues Resolution and Eligibility contracts for asylum accommodation.

Photo of Baroness Williams of Trafford Baroness Williams of Trafford The Minister of State, Home Department, Minister for Equalities (Department for International Development)

The Government expects the highest standards from our contractors and Providers are monitored closely to ensure they continue to meet these standards.

The forthcoming Asylum Accommodation and Support Contract(AASC) together with the Advice, Issue Reporting & Eligibility(AIRE) contracts, include clearly defined performance standards measured through a set of Key Performance Indicators (KPIs) set within a wider Performance Management Regime (PMR) that will ensure the safety and wellbeing of all Service Users.

These will be monitored formally at Contract Management meetings between the providers and representatives of UK Visas and Immigration.

There is a rigorous contract compliance regime in place to ensure that the required performance standards expected of all providers, as defined in the contracts, are met. Instances of non-conformance of the performance indicators may lead to a financial deduction from monthly invoices

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