HM Courts and Tribunals Service: Telephone Services

Ministry of Justice written question – answered on 26th November 2018.

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Photo of Margaret Greenwood Margaret Greenwood Shadow Secretary of State for Work and Pensions

To ask the Secretary of State for Justice, what the average waiting time is for someone who telephones HM Courts and Tribunal Service to contact the First-tier Tribunal (Social Security and Child Support) service.

Photo of Lucy Frazer Lucy Frazer The Parliamentary Under-Secretary of State for Justice

We have increased the number of staff at the contact centre to meet the increasing workload, with new employees fully trained by November.

The current average wait time for someone who telephones HM Courts and Tribunals Service to contact the First-tier Tribunal (Social Security and Child Support) service is nine minutes and sixteen seconds (an average for the month of November 2018 to date)

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