Post Offices: Standards

Department for Business, Energy and Industrial Strategy written question – answered on 28th November 2018.

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Photo of Roger Godsiff Roger Godsiff Labour, Birmingham, Hall Green

To ask the Secretary of State for Business, Energy and Industrial Strategy, whether he has made a comparative assessment of the level of customer service provided at post offices operated by (a) the Post Office and (b) WH Smith; and if he will make a statement.

Photo of Kelly Tolhurst Kelly Tolhurst Parliamentary Under-Secretary (Department for Business, Energy and Industrial Strategy)

The Government has no involvement in the day to day running of the Post Office. The Post Office is committed to ensuring all branches across its network offer excellent customer service and has a long history of working with its many franchise partners, including WHSmith to achieve this.

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