Railways: Compensation

Department for Transport written question – answered on 21st November 2018.

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Photo of Ranil Jayawardena Ranil Jayawardena Conservative, North East Hampshire

To ask the Secretary of State for Transport, what assessment his Department has made of the accuracy of delay repay decisions.

Photo of Andrew Jones Andrew Jones Parliamentary Under-Secretary (Department for Transport), Vice-Chair, Conservative Party

Train operators are expected to have fair and transparent processes for considering Delay Repay applications as set out in detail in their Passenger’s Charter. The train operators use industry delay data provided by Network Rail, who have an obligation to ensure that this delay data is accurate.

If any passenger is unhappy with the decision taken by the train operator with regards to a Delay Repay claim, then they will shortly be able to take this up with the new Rail Ombudsman.

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