WH Smith: Post Offices

Department for Business, Energy and Industrial Strategy written question – answered on 19th November 2018.

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Photo of Frank Field Frank Field Chair, Work and Pensions Committee, Chair, Work and Pensions Committee

To ask the Secretary of State for Business, Energy and Industrial Strategy, what assessment his Department has made of the potential effect on (a) employment patterns and (b) levels of customer service of the planned franchising of 74 Crown post offices to WHSmith.

Photo of Kelly Tolhurst Kelly Tolhurst Parliamentary Under-Secretary (Department for Business, Energy and Industrial Strategy)

While the Government sets the strategic direction for the Post Office, it allows the company the commercial freedom to deliver this strategy as an independent business. Staff employment patterns and customer service are both operational matters of commercial judgement for Post Office management team. I have therefore asked Paula Vennells, the Group Chief Executive of Post Office Limited, to write to the Rt hon Member on this matter. A copy of her reply will be placed in the libraries of the House.

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