101 Calls

Home Office written question – answered on 15th November 2018.

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Photo of Peter Kyle Peter Kyle Labour, Hove

To ask the Secretary of State for the Home Department, how many 101 calls have been (a) unanswered and (b) abandoned in the last 12 months.

Photo of Peter Kyle Peter Kyle Labour, Hove

To ask the Secretary of State for the Home Department, what the average time is that a caller to the 101 number has waited for their call to be answered in the last (a) six and (b) 12 months.

Photo of Nick Hurd Nick Hurd The Minister of State, Home Department

The Home Office does not collect this data. The handling of 101 calls is an operational matter for the police, including response times and performance targets. It is for elected Police and Crime Commissioners and Chief Constables to decide how best to manage their communications and response to the public.

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