The majority of claimants have their benefits paid into a bank account. As most bank accounts can be accessed at the Post Office, most claimants are able to withdraw cash, deposit cash and cheques, and make balance enquiries at a Post Office counter via its network of 11,600 branches. Sub-postmasters will continue to receive revenue from those transactions while maintaining footfall.
In line with our wider policy on financial inclusion, we have always made it clear that payment into a bank, building society or credit union is the preferred way for Universal Credit to be paid. This reflects the vision for Universal Credit mirroring the world of work, where, for example, an employer requires a bank account for a salary to be paid into.