To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 25 October 2018 to Question 177771 on Universal Credit, whether the Department’s plans to check evidence of complex needs will include a requirement to contact a claimant’s healthcare professional where that information is known.
We have improved how our Work Coaches and Case Workers view the claimant’s
Universal Credit account so they can identify a vulnerable claimant, in order to tailor the support they need. This may include contacting the claimant’s healthcare professional.
We are taking a slow, measured approach to managed migration and this will allow for on-going evaluation of the process to ensure that it is working successfully and will allow us to refine our methods to support claimants.
Where it is identified that existing benefit claimants are vulnerable or have complex needs and they have not made a new UC claim by the deadline day, their existing benefit claims are not terminated. This can be delayed until the claimant feels comfortable continuing with the managed migration process or for a home visit to be arranged to help them make a new UC claim.