Social Security Benefits: Mental Health

Department for Work and Pensions written question – answered on 5th November 2018.

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Photo of Jo Stevens Jo Stevens Labour, Cardiff Central

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 26 October 2018 to Question 182841 on Social Security Benefits: Mental Health, what metrics her Department is using to measure the success of those safeguards.

Photo of Sarah Newton Sarah Newton The Minister of State, Department for Work and Pensions

There are specific markers used within DWP Working Age Directorate systems that identify where a customer has declared a mental health condition or requires additional support. The marker information will help to target support where it is most needed, keep all staff informed in transferring information and reduce the need to obtain this information again. These markers are tracked through the customer’s journey to ensure safeguarding procedures are followed, but we do not record and report data on these cases against any measurable success criteria. This is currently being reviewed by the Department.

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