Universal Credit

Department for Work and Pensions written question – answered on 6th November 2018.

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Photo of Jon Trickett Jon Trickett Shadow Minister (Cabinet Office), Shadow Lord President of the Council

To ask the Secretary of State for Work and Pensions, to what extent the Behavioural Insights Team was involved in designing the technical infrastructure for universal credit.

Photo of Alok Sharma Alok Sharma The Minister of State, Department for Work and Pensions

The Government’s Behavioural Insights Team has not been involved in designing the technical infrastructure for Universal Credit Full Service, as there is a specific user researcher team in DWP that takes care of this element.

The design of the Universal Credit Full Service is based around user-centred design, which is an iterative design process in which designers focus on users of the service and their needs in each phase of the design process.

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