NHS Shared Business Services: Lost Property

Department of Health and Social Care written question – answered on 31st October 2018.

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Photo of Jo Stevens Jo Stevens Labour, Cardiff Central

To ask the Secretary of State for Health and Social Care, what assessment his Department has made of the adequacy of the performance of Steria UK in the delivery of NHS Special Business Service (NHS SBS) the failure of NHS SBS to disclose in a timely manner the loss of large numbers of personal documents.

Photo of Matthew Hancock Matthew Hancock Secretary of State for Health and Social Care

The company has made organisational changes to ensure accurate assessment and reporting of risk is embedded in processes across the organisation, and made structural changes to the management of risk to ensure appropriate focus and reporting to the NHS Shared Business Services Management Team and the NHS Shared Business Services Main Board.

The Department has already increased its membership of the NHS Shared Business Services Board.

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