Motor Vehicles: Hire Services

Department for Business, Energy and Industrial Strategy written question – answered on 2nd November 2018.

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Photo of Bob Blackman Bob Blackman Conservative, Harrow East

To ask the Secretary of State for Business, Energy and Industrial Strategy, what recent assessment he has made of the accountability of the vehicle rental industry to its customers; and how many complaints his Department has received on that industry in the last twelve months.

Photo of Kelly Tolhurst Kelly Tolhurst Parliamentary Under-Secretary (Department for Business, Energy and Industrial Strategy)

The Department has not undertaken a specific assessment of the accountability of the vehicle hire industry.

In the last 12 months BEIS has received 5 complaints about consumer protection relating to the vehicle hire industry.

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