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Department for Work and Pensions: Interserve

Department for Work and Pensions written question – answered on 22nd October 2018.

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Photo of Tommy Sheppard Tommy Sheppard Shadow SNP Spokesperson (Cabinet Office), Shadow SNP Spokesperson (Scotland), Shadow SNP Spokesperson (House of Lords)

To ask the Secretary of State for Work and Pensions, what assessment he has made of the quality of services delivered by Interserve since it was contracted to provide facilities management services to his Department.

Photo of Justin Tomlinson Justin Tomlinson The Parliamentary Under-Secretary of State for Work and Pensions

Since contract commencement DWP has assessed the quality of services as per the terms of the agreed contract delivered by Interserve and this is via a performance management system which measures service delivery against agreed contractual Key Performance Indicators (KPIs). This performance management is monitored on a monthly basis by DWP Integrator (Sodexo).

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