Employment and Support Allowance: Maladministration

Department for Work and Pensions written question – answered on 22nd October 2018.

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Photo of Chris Ruane Chris Ruane Shadow Minister (Wales)

To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the factors that contributed to her Department's errors in calculating employment support allowance payments; and what procedures are being put into place to minimise the risk of further such errors.

Photo of Sarah Newton Sarah Newton The Minister of State, Department for Work and Pensions

The Department has strengthened its governance arrangements for the identification and management of actual or potential errors, so the impact on individuals can be understood and an appropriate response put in place.

The National Audit Office conducted an investigation into the underpayment errors in transferring people to Employment and Support Allowance from other benefits and the Public Accounts Committee published their recommendations on 18 July 2018. The Department’s response to this investigation was published on 9 October 2018 and is available here: (https://www.gov.uk/government/publications/treasury-minutes-october-2018).

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