The Government takes detainee welfare very seriously and expects the highest standards from those who manage the detention estate on its behalf.
A comprehensive complaints system ensures that all complaints made by detainees are investigated by the relevant supplier in accordance with published guidance. All allegations of serious misconduct are referred to the Home Office Professional Standards Unit for investigation. If a detainee, or someone on behalf of a detainee, alleges that a member of staff has committed an offence against them the police will automatically be notified, even if the detainee does not wish the matter to be reported or to make a formal complaint. For detainees who are dissatisfied with the way their complaint has been handled, there is an avenue of escalation to the independent Prisons and Probation Ombudsman.
Independent scrutiny makes a vital contribution to assurance that immigration removal centres are secure and humane. The Government will continue to implement action in response to recommendations made by Her Majesty’s Inspectorate of Prisons and the Independent Monitoring Boards.