Railways: Compensation

Department for Transport written question – answered on 19th October 2018.

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Photo of Andy McDonald Andy McDonald Shadow Secretary of State for Transport

To ask the Secretary of State for Transport, what the timescale is for the introduction of the one-click compensation scheme on the railways.

Photo of Jo Johnson Jo Johnson Minister of State (Department for Education) (Universities and Science) (Joint with the Department for Business, Energy and Industrial Strategy), Minister of State (Department for Transport), Minister of State (London)

One-click compensation will be introduced through future UK Government-run franchise competitions. Some operators, such as C2C, have already introduced fast claims systems under their own initiative.

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