Housing Associaltions: Complaints

Ministry of Housing, Communities and Local Government written question – answered on 19th October 2018.

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Photo of Rushanara Ali Rushanara Ali Labour, Bethnal Green and Bow

To ask the Secretary of State for Housing, Communities and Local Government, with reference to the oral contribution of the Minister for Housing and Planning on 12 January 2017, column 576, and the Answer of 8 March 2017 to Question 66020 on Circle Housing, what the outcome of the meeting was between Departmental officials and the Social Housing Regulator and Housing Ombudsman on the interaction between those two organisations when there is a spike in individual complaints from tenants of housing associations.

Photo of Kit Malthouse Kit Malthouse Minister of State (Housing, Communities and Local Government)

A memorandum of understanding, which describes the working relationship between the Regulator of Social Housing and the Housing Ombudsman, was published on 21 April 2017. The memorandum of understanding sets out the arrangements for cooperation and communication between the two bodies in relation to their respective functions. It is available at: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/610108/HOS_HCA_memorandum_of_understanding.pdf

We recently launched a review of the regulatory regime for social housing. This review will look at how the system as a whole is working for tenants, including the arrangements between the Regulator and the Ombudsman.

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