General Practitioners: Attendance

Department of Health and Social Care written question – answered on 17th October 2018.

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Photo of Rehman Chishti Rehman Chishti Vice-Chair, Conservative Party

To ask the Secretary of State for Health and Social Care, what estimate he has made of the cost of missed GP appointments to the NHS in (a) Medway and (b) England in the most recent year for which data is available.

Photo of Steve Brine Steve Brine The Parliamentary Under-Secretary for Health and Social Care

Information on the number and cost of missed general practitioner (GP) appointments is not collected or held centrally. Costs associated with GP appointments are determined by a range of locally determined factors including appointment duration, the workforce requirement and the clinical complexity of each appointment.

NHS England advises that Medway Clinical Commissioning Group is taking forward a number of initiatives to reduce missed GP appointments, including encouraging patients to sign-up to a text message service, and to make greater use of its Patient Online app and website; as well as working with practices to agree guidance on managing Do Not Attends.

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