Only a few days to go: We’re raising £25,000 to keep TheyWorkForYou running and make sure people across the UK can hold their elected representatives to account.

Donate to our crowdfunder

Govia Thameslink Railway: Compensation

Department for Transport written question – answered on 17th October 2018.

Alert me about debates like this

Photo of Caroline Lucas Caroline Lucas Green, Brighton, Pavilion

To ask the Secretary of State for Transport, if he will amend the GTR additional industry compensation scheme established following the timetable failure in May 2018 so that anyone whose shortest journey involves changing at a Level 1 station is compensated on a Level 1 basis; and if he will make a statement.

Photo of Jo Johnson Jo Johnson Minister of State (Department for Education) (Universities and Science) (Joint with the Department for Business, Energy and Industrial Strategy), Minister of State (Department for Transport), Minister of State (London)

The Department encourages all passengers who experience a delay in their journey to apply for compensation through the Delay Repay scheme. This entitles holders of any ticket type – including passengers who travel less frequently– to claim compensation for delays of 15 minutes or more, whatever the cause of the delay. Govia Thameslink Railway (GTR) does not have any plans to amend the additional compensation scheme that was announced on 28 August 2018 for passengers who change trains at a Level 1 station.

Does this answer the above question?

Yes1 person thinks so

No3 people think not

Would you like to ask a question like this yourself? Use our Freedom of Information site.