Universal Credit

Department for Work and Pensions written question – answered on 19th September 2018.

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Photo of Baroness Thomas of Winchester Baroness Thomas of Winchester Liberal Democrat

To ask Her Majesty's Government what steps they are taking to ensure that work coaches are prepared for any increase in caseloads as a consequence of managed migration to Universal Credit.

Photo of Baroness Thomas of Winchester Baroness Thomas of Winchester Liberal Democrat

To ask Her Majesty's Government what steps they are taking to ensure that an adequate number of work coaches are in post to manage any increase in caseloads as a consequence of the managed migration to Universal Credit.

Photo of Baroness Buscombe Baroness Buscombe The Parliamentary Under-Secretary of State for Work and Pensions

Our plans for managed migration include a range of measures to ensure work coaches are fully prepared to deal with volumes of migrating cases. Resource levels will also be reviewed as part of the planning process to ensure there are sufficient work coaches in place to handle the anticipated volumes.

During 2019 we will test and refine our approach to ensure it is working well. This will include testing work coach preparation and resourcing before we take on larger volumes from 2020 onwards, and complete the process in 2023.

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