Chris Stephens
Shadow SNP Spokesperson (Fair Work and Employment)
To ask the Chancellor of the Exchequer, what the average cost per call is of opening HMRC contact centres (a) Monday to Friday and (b) on a (i) Saturday and (ii) Sunday.
Mel Stride
Financial Secretary to the Treasury and Paymaster General
HMRC does not hold this information because they allocate staff resource in a flexible manner across a range of customer services and channels. This allows HMRC resource to be used more effectively and delivers better value for money.
Does this answer the above question?
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