Revenue and Customs: Telephone Services

Treasury written question – answered on 18th September 2018.

Alert me about debates like this

Photo of Chris Stephens Chris Stephens Shadow SNP Spokesperson (Fair Work and Employment)

To ask the Chancellor of the Exchequer, what the average cost per call is of opening HMRC contact centres (a) Monday to Friday and (b) on a (i) Saturday and (ii) Sunday.

Photo of Mel Stride Mel Stride Financial Secretary to the Treasury and Paymaster General

HMRC does not hold this information because they allocate staff resource in a flexible manner across a range of customer services and channels. This allows HMRC resource to be used more effectively and delivers better value for money.

Does this answer the above question?

Yes0 people think so

No1 person thinks not

Would you like to ask a question like this yourself? Use our Freedom of Information site.