Department for Work and Pensions: Telephone Services

Department for Work and Pensions written question – answered on 10th September 2018.

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Photo of Chris Stephens Chris Stephens Shadow SNP Spokesperson (Fair Work and Employment)

To ask the Secretary of State for Work and Pensions, what recent discussions her Department has had with (a) Ofcom and (b) the Phone-paid Services Authority on call connection service access to the helplines her Department provides; and if she will make a statement.

Photo of Justin Tomlinson Justin Tomlinson The Parliamentary Under-Secretary of State for Work and Pensions

Officials from the Department for Work and Pensions and the Department for Digital, Culture, Media and Sport (DCMS), have met with both Ofcom and the Phone-paid Services Authority. Officials from DWP have provided evidence that informed the recently announced Ofcom consultation on the review of the Premium Rate Services Condition.

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