Electronic Government

Cabinet Office written question – answered on 10th September 2018.

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Photo of Jo Platt Jo Platt Shadow Minister (Cabinet Office)

To ask the Minister for the Cabinet Office, with reference to the Government Digital Strategy, published in 2012, how many of the high-volume transactional services have been end-to-end redesigned.

Photo of Oliver Dowden Oliver Dowden The Parliamentary Secretary, Cabinet Office

The 2012 Government Digital Strategy set an ambition for government transactional services to be designed so that they are available digitally by default. The initial Transformation Programme led to digital transformation in 25 high volume transactional service areas.

In 2014 the Government Digital Service introduced the Digital Service Standard, a set of 18 criteria to ensure public digital services are designed and built to meet user needs. This standard has been used in transforming further services.

A list of transformed digital services that have successfully met that Digital Service Standard is available online at https://www.gov.uk/service-standard-reports, with further statistical information on service assessments available at https://www.gov.uk/performance/digital-service-assessments.

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