Central Heating: Sales

Department for Business, Energy and Industrial Strategy written question – answered on 10th September 2018.

Alert me about debates like this

Photo of Jamie Stone Jamie Stone Liberal Democrat Spokesperson (Armed Forces), Liberal Democrat Spokesperson (Defence)

To ask the Secretary of State for Business, Energy and Industrial Strategy, what protections are available to consumers that have purchased new central heating systems through (a) Government grants, (b) levy schemes and other (c) green energy initiatives that are in excess of the £42 covered by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Photo of Jamie Stone Jamie Stone Liberal Democrat Spokesperson (Armed Forces), Liberal Democrat Spokesperson (Defence)

To ask the Secretary of State for Business, Energy and Industrial Strategy, whether Alternative Dispute Resolution procedures are available to people that have bought central heating systems using (a) Government grants, (b) levy schemes and (c) other green energy initiatives.

Photo of Jamie Stone Jamie Stone Liberal Democrat Spokesperson (Armed Forces), Liberal Democrat Spokesperson (Defence)

To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps he is taking to ensure the adequacy of installation services provided by companies installing new central heating systems paid through (a) Government grants, (b) levy schemes and (c) other green energy initiatives.

Photo of Claire Perry Claire Perry The Minister of State, Department for Business, Energy and Industrial Strategy, Minister of State (Business, Energy and Industrial Strategy) (Energy and Clean Growth)

It is an eligibility requirement for the domestic Renewable Heat Incentive Scheme, which supports the installation of domestic renewable heating systems, that both the product and installation are covered by the Microgeneration Certification Scheme (MCS), which is the nationally recognised quality assurance scheme for microgeneration renewable heating technologies. MCS standards require installations to a defined quality, using products that have met testing standards. For the installation to qualify for RHI, the installer must be a member of MCS, use a product that is certified by MCS and the product must be on the RHI Product Eligibility List: https://www.ofgem.gov.uk/publications-and-updates/domestic-renewable-heat-incentive-product-eligibility-list-pel

MCS and its certification bodies have a consumer protection process in place in case there is a problem with an installation. Installers also have to be members of a consumer code, either the Renewable Energy Consumer Code (RECC) or Home Insulation and Energy Systems Contractors Scheme (HIES). These are approved by the Chartered Trading Standards Institute (CTSI). The standards that installers must meet when contracting with consumers are set out by these codes. They also cover advertising and promotion, behaviour of sales staff, proposals, estimates and quotes, terms of business, cancellation rights, deposits and prepayments, guarantees, maintenance and service agreements and service and repair. Both RECC and HIES have accredited Alternative Dispute Resolution (ADR) procedures. The ADR processes for RECC and HIES can be found at: https://www.recc.org.uk/consumers/how-to-complain and https://www.hiesscheme.org.uk/how-to-complain/

New central heating systems can be installed under the Energy Company Obligation (ECO) with any system having to meet relevant building regulations, the publicly available specification (PAS) or other relevant requirements to be eligible. Further guidance can be found on the Ofgem website at: https://www.ofgem.gov.uk/publications-and-updates/energy-company-obligation-2017-18-eco2t-guidance-delivery

Government is supporting the implementation of the Each Home Counts review of quality and standards in the energy efficiency and renewable energy sector. This will involve the introduction of a new quality mark standard and Government has said that it intends to apply that to ECO.

Does this answer the above question?

Yes1 person thinks so

No0 people think not

Would you like to ask a question like this yourself? Use our Freedom of Information site.