One Housing Group

Ministry of Housing, Communities and Local Government written question – answered at on 11 September 2018.

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Photo of Lyn Brown Lyn Brown Shadow Minister (Treasury)

To ask the Secretary of State for Housing, Communities and Local Government, what representations his department has received over the past five years on the (a) property maintenance, (b) management, and (c) customer service record of One Housing Group.

Photo of Kit Malthouse Kit Malthouse Minister of State (Housing, Communities and Local Government)

MHCLG has not received any representations over the past five years on property maintenance, management, and customer service record of One Housing Group.

However, tenants approach the Housing Ombudsman to resolve individual complaints. More information on the Ombudsman can be found here: https://www.housing-ombudsman.org.uk/

Furthermore, the independent regulator of social housing is responsible for regulating registered providers of social housing. It considers information about any breaches of the standards it sets for housing associations, including maintenance, management and customer service. Where there is a breach, it publishes a regulatory notice or reports this in its regulatory judgements, details of which can be found at: https://www.gov.uk/government/publications/regulatory-judgement-one-housing-group-limited--3

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