Department for Transport written question – answered at on 26 July 2018.
Baroness Kennedy of Cradley
Labour
To ask Her Majesty's Government whether staff employed in the railway industry will be able to make complaints to the new rail ombudsman.
Baroness Sugg
Parliamentary Under-Secretary (Department for Transport)
The new Rail Ombudsman is being established to investigate and rule on unresolved complaints by passengers.
Staff employed in the railway industry will be able to use the Rail Ombudsman if, as a passenger, they are unhappy with the response from the rail company to a complaint about their rail journey.
Yes0 people think so
No0 people think not
Would you like to ask a question like this yourself? Use our Freedom of Information site.
