Railways: Ombudsman

Department for Transport written question – answered at on 26 July 2018.

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Photo of Baroness Kennedy of Cradley Baroness Kennedy of Cradley Labour

To ask Her Majesty's Government whether staff employed in the railway industry will be able to make complaints to the new rail ombudsman.

Photo of Baroness Sugg Baroness Sugg Parliamentary Under-Secretary (Department for Transport)

The new Rail Ombudsman is being established to investigate and rule on unresolved complaints by passengers.

Staff employed in the railway industry will be able to use the Rail Ombudsman if, as a passenger, they are unhappy with the response from the rail company to a complaint about their rail journey.

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