The Home Office are supporting the rollout of the Action Fraud National ECVCU. The project is a proof of concept being trialled in West Midlands and Greater Manchester, and is built on an early Pan London concept. Fraud victims whose cases do not meet Action Fraud's threshold for investigation in these force areas are given two levels of service, if they are vulnerable they are offered a victim care service over the phone and face to face through local police force delivery.
All of the victims that don’t appear to be vulnerable are offered a victim contact service, and if the victim is found to require more support they can be referred to victim care or the local force. To date the ECVCU has helped support over 11,000 victims of fraud. There are a further 10 forces wishing to come onto the service.