Jobcentres: Complaints

Department for Work and Pensions written question – answered on 4th September 2018.

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Photo of Angela Crawley Angela Crawley Shadow SNP Spokesperson (Disabilities), Shadow SNP Spokesperson (Pensions), Shadow SNP Spokesperson (Youth affairs), Shadow SNP Spokesperson (Children and Families), Shadow SNP Spokesperson (Equalities)

To ask the Secretary of State for Work and Pensions, when and for what reasons her Department changed its procedures on dealing with members of the Scottish Parliament in respect of access to the Job Centre Complaints’ Resolution Team; and if she will make a statement.

Photo of Justin Tomlinson Justin Tomlinson The Parliamentary Under-Secretary of State for Work and Pensions

The consent policy has remained the same since it was announced in March 2017. The written statement from March 2017 can be found here: (https://www.parliament.uk/business/publications/written-questions-answers-statements/written-statement/Commons/2017-03-13/HCWS528).

The system is working well. These arrangements provide the right balance between enabling data security for claimants and swift resolution of any questions or issues raised by the claimant or their representatives.

With Universal Credit, for the first time, explicit consent is easy and instantaneous so that Members of the Scottish Parliament, Assembly Members and Councillors can still represent claimants. Claimants can give their explicit consent via their journal, over the phone, or in person when accompanied by their adviser.

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