Govia Thameslink Railway: Compensation

Department for Transport written question – answered on 4th September 2018.

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Photo of Tim Loughton Tim Loughton Conservative, East Worthing and Shoreham

To ask the Secretary of State for Transport, what the cost to his Department has been of the compensation payments to customers made by Govia Thameslink Railway in relation to its rail franchises in the last 12 months.

Photo of Jo Johnson Jo Johnson Minister of State (Department for Education) (Universities and Science) (Joint with the Department for Business, Energy and Industrial Strategy), Minister of State (Department for Transport), Minister of State (London)

The total cost of compensation payments was £6.6m in the 12 months up to 21 July, the latest date for which data is available.

The disruption suffered by passengers on Thameslink and Great Northern services following the May timetable change was completely unacceptable. The railway industry is funding a special compensation scheme which will provide the most affected season, daily and carnet ticket holders with compensation for this disruption. The Department is reviewing GTR’s compliance with its contractual obligations, and if it is found that GTR are in breach of their contract then we will take appropriate action.

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