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Universal Credit

Department for Work and Pensions written question – answered on 31st July 2018.

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Photo of Lord Touhig Lord Touhig Labour

To ask Her Majesty's Government what improvements in payment timelines they expect to achieve for claimants of Universal Credit in 2018.

Photo of Baroness Buscombe Baroness Buscombe The Parliamentary Under-Secretary of State for Work and Pensions

Around 80 per cent of new claims are paid in full and on time. In many cases, where full payment is not made on time by the end of the first assessment period, this is as a result of unresolved issues such as: some claimants have not signed their Claimant Commitment or passed identity checks, and the others have outstanding verification issues, such as for housing and self-employed earnings. Whilst their verification is on-going, many of these claimants receive a part payment for those elements of the claim that have been resolved. Within five weeks of the payment due date, 95 per cent of claims are paid in full.

DWP continues to monitor payment timeliness and we have made changes to improve payment timeliness. For example, we have built processes into the system to make it easier and quicker for people to verify information such as their housing costs.

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