Our digital, streamlined, user-friendly scheme can be applied for on any computer, tablet or smartphone. As part of this simple process, people will need to verify their identity, to protect against fraud and abuse today, there are two ways for a person to prove their identity and nationality securely: submitting a document by post or presenting in person at a specified location. We are developing a new, third option for people of confirming their identity and document authenticity remotely from the comfort of their own home – via an app which can be accessed on smartphones and tablets.
Currently, all the required ID verification steps only work completely on Near Field Communication (NFC) enabled Android devices, Apple users can complete some of the steps with an IOS app but will be required to submit their document. The HO and Apple continue to engage positively to see if we can achieve the same outcome for those with Apple devices as those with Android devices.
To stress, this app will not be the only way that people can prove their identity; they will still be able to post their documents to us if they wish.
This is about providing options for EU citizens and improving the customer experience for as many people as possible who chose to use this option.