Immigration Controls: Airports

Home Office written question – answered on 3rd July 2018.

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Photo of Alan Brown Alan Brown Shadow SNP Spokesperson (Transport), Shadow SNP Spokesperson (Energy)

To ask the Secretary of State for the Home Department, how many passport control queues exceeded the service level agrement (a) 25-minute waiting time for EEA passengers and (b) 45-minute waiting time for non-EEA passengers in each month for the period (i) January to May 2017 and (ii) January to May 2018 at (A) Heathrow, (B) Gatwick, (C) Manchester, (D) Stansted, (E) Luton, (F) Edinburgh, (G) Birmingham, (H) Glasgow, (I) Bristol and (J) Belfast International airports.

Photo of Caroline Nokes Caroline Nokes The Minister for Immigration

Border Force service standards are that 95% of British and other European Economic Area (EEA) passengers, from the point they join an immigration queue, are seen by an officer or arrive at an automatic passport gate within 25 minutes. For non-EEA passengers, the service standard is that 95% of passengers are seen by an officer within 45 minutes.

We do not publish data on performance at individual ports. Published data on the clearance of passengers at the border can be found at

Data relating to Border Force activity at Heathrow is published on the Heathrow Airport website at

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