Immigration Controls

Home Office written question – answered on 3rd July 2018.

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Photo of Alan Brown Alan Brown Shadow SNP Spokesperson (Transport), Shadow SNP Spokesperson (Energy)

To ask the Secretary of State for the Home Department, when the service level agreement (SLA) for Border Force’s performance in respect of waiting times for (a) EEA passengers and (b) non-EEA passengers was set; whether there is a process in place to regularly review that SLA; and when that SLA was last reviewed.

Photo of Alan Brown Alan Brown Shadow SNP Spokesperson (Transport), Shadow SNP Spokesperson (Energy)

To ask the Secretary of State for the Home Department, how Border Force is held to account for its performance under the service level agreement in respect of waiting times at passport control.

Photo of Caroline Nokes Caroline Nokes The Minister for Immigration

Data on Border Force performance against Service Level Agreements was first published July 2011, with data going back to Q1 2010. Border Force performance against Service Level Agreements is kept under review and Border Force is directly accountable to the Home Office Permanent Secretary and the Home Secretary.

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