Energy: Meters

Department for Business, Energy and Industrial Strategy written question – answered on 5th July 2018.

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Photo of Steve McCabe Steve McCabe Labour, Birmingham, Selly Oak

To ask the Secretary of State for Business, Energy and Industrial Strategy, for what reasons the installation of SMETS2 meters is taking longer than that of SMETS1 meters; and what assessment he has made of the effect of that time taken on (a) installation costs and (b) the customer experience.

Photo of Claire Perry Claire Perry The Minister of State, Department for Business, Energy and Industrial Strategy, Minister of State (Business, Energy and Industrial Strategy) (Energy and Clean Growth)

Feedback from energy suppliers based on their SMETS2 installations does not indicate that installation times will be materially different to SMETS1 installation times once installer experience of second generation metering matures.

We will continue to monitor the consumer experience as SMETS2 deployment increases.

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