The Food Standards Agency (FSA) has a comprehensive complaints procedure in place. Complaints will ordinarily be addressed at local level in the first instance which is an arrangement designed to achieve a resolution at the closest point to delivery. Where a complainant is not satisfied with the local response they can refer the matter to the FSA’s Complaints Co-ordinator who will re-examine the case from an independent perspective. Thereafter, if the complainant remains dissatisfied they can refer their case to the FSA’s Chief Executive for final review.
Each year the FSA receives a small number of complaints from abattoir businesses about the conduct of employed or contracted Meat Hygiene Inspectors and/or Official Veterinarians. Set within a context of the FSA having a permanent presence in such establishments the number of complaints received each year is low and typically involve matters relating to regulatory decisions, how such officials have interacted with the complainant, timekeeping or other.
Between January 2017 and May 2018, the FSA processed 12 official complaints made by abattoir businesses about the conduct of employed or contracted Meat Hygiene Inspectors or Official Veterinarians. Of these, four cases were upheld or partially upheld and two cases are ongoing.