In addition to national initiatives available such as the Work and Health Programme and the Enhanced Support Offer, there are currently 67 local partners available to support unemployed people in Dudley. These are in a variety of sectors and include educational, voluntary and charitable organisations. We also support employers with their redundancy programmes. To date in 2018, support has been provided to 10 employers and 432 people.
Support for Universal Credit claimants in Dudley includes Universal Support, covering budgeting and digital skills, which is delivered by the local authority. This contracted provision is closely monitored and local partnership managers work with partners and providers to ensure the level of support available fulfils requirements.
If training gaps are identified, additional training can be procured for customers either on an individual basis or for groups of customers with similar needs at a local level.
Details of the support provision available and its usage are monitored and continuous customer feedback is gathered from our three Dudley borough sites: Dudley, Halesowen, and Stourbridge.