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Published service standards for all Indefinite Leave to Remain applications are to complete 100% of straightforward applications within six months. For those applying for temporary leave in the UK, including replacement Biometric Residents Permits (BRPs), the published service standards are to complete straight forward applications within 8 weeks, UKVI service standards can be found here: https://www.gov.uk/government/organisations/uk-visas-and-immigration/about-our-services.
The average waiting time for issuing Biometric Residence Permits Replacement Card applications (BRP RC) is not specifically included in statistics published by the Home Office. However, the overall processing times for applications made to UKVI are published.
Published information can be found at www.gov.uk/government/collections/immigration-statistics-quarterly-release
Where an application is defined as non-straightforward, due to complexity, the customer will be written to within the normal processing time to explain why it will not be decided within the normal standard, and to explain what will happen next.