To ask the Secretary of State for Work and Pensions, what reference to chapter eight of the universal credit full service survey, published in June 2018, what steps she plans to take to improve the rate of satisfaction among claimants claiming childcare costs through universal credit.
Interviews for the Universal Credit Full Service survey were conducted with claimants between March 2017 and September 2017.
Since then, in response to evidence and feedback, DWP continues to make changes to improve the experience to claimants. For example, since 28th February 2018, Universal Credit claimants have been able to upload digital copies of their childcare cost receipts or invoices through their online Universal Credit account. Improvements in Universal credit IT have also meant that most claimants reporting their in month childcare costs are not asked to provide further evidence and are paid automatically with their UC award.