To ask the Secretary of State for Work and Pensions, with reference to paragraph 1.3.8 of the universal credit full service survey, published in June 2018, what steps her Department is taking to ensure that groups identified as faring less well under universal credit are better supported.
Through our Universal Support programme, the Department provides support for claimants with budgeting, or with using digital services.
Support is delivered through local partners, and we also work with a range of stakeholders to ensure claimants can access other forms of support including housing, debt advice, low energy tariffs and passported benefits.
We also have a freephone helpline for Universal Credit claimants who need help to make and maintain their claim, and they can also receive help in a jobcentre. Additionally, a home visit can also be arranged.