Airports: Immigration Controls

Home Office written question – answered on 3rd July 2018.

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Photo of Baroness Randerson Baroness Randerson Liberal Democrat Lords Spokesperson (Transport)

To ask Her Majesty's Government what are the target waiting times for (1) British and other EEA passengers, and (2) other passengers, at border control in British airports; and what percentage of passengers have waited longer than the target time at (a) Heathrow, and (b) Gatwick, in the first five months of 2018 compared with the same months in 2017.

Photo of Baroness Williams of Trafford Baroness Williams of Trafford The Minister of State, Home Department, Minister for Equalities (Department for International Development)

Border Force service standards are that 95% of British and other European Economic Area (EEA) passengers, from the point they join an immigration queue, are seen by an officer or arrive at an automatic passport gate within 25 minutes. For non-EEA passengers, the service standard is that 95% of passengers are seen by an officer within 45 minutes.

We do not publish data on performance at individual ports. Published data on the clearance of passengers at the border can be found at

Data relating to Border Force activity at Heathrow is published on the Heathrow Airport website at

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