Immigration Controls: London Airports

Home Office written question – answered on 3rd July 2018.

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Photo of The Duke of Somerset The Duke of Somerset Crossbench

To ask Her Majesty's Government what steps they are taking to return the waiting time for passport controls at London's airports to the official target.

Photo of Baroness Williams of Trafford Baroness Williams of Trafford The Minister of State, Home Department, Minister for Equalities (Department for International Development)

Border Force is committed to providing an excellent service and over 95% of all passengers seeking entry at Heathrow in 2018 have been dealt with within the service level agreements. But this must be balanced with Border Force’s responsibility to secure the border. It is worth noting that the 95% figure in the answer is in absolute passenger number terms rather than number of wait time measurements.

Border Force is taking a number of steps to ensure passengers are dealt with quickly, including through investment in technology and maximising available staff at the busiest times of the day.

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